REFUNDS

At All About The Figures (AATF), your satisfaction is our priority. If something’s not quite right, we’re here to help.

 

Returns

We accept returns within 14 days of delivery.
To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • Tags must still be attached.

  • Items must be returned in their original packaging.

Please note: Sale items and gift cards are non-refundable.

Refunds and Exchanges

Once we receive and inspect your return, we’ll notify you by email.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or card issuer.

We currently do not offer exchanges.

Return Shipping

  • Return shipping costs are the customer’s responsibility. We recommend using a tracked service—we are not responsible for lost return packages

Damaged or Incorrect Items

If you receive a damaged, faulty, or incorrect item, please contact us within 48 hours of receiving your order at [your email] with your order number and a photo of the issue. We’ll make it right.

Need help?

For any questions about returns or refunds, contact us at:
allaboutthefigurescontact@gmail.com

 

SHIPPING

At All About The Figures (AATF), we aim to deliver your order quickly and reliably. Please read below for our current shipping details.

 

UK Shipping Only

We currently only ship within the United Kingdom.
International shipping is not available at this time.

Shipping Provider

All orders are shipped via Royal Mail.
You will receive a tracking number once your order has been dispatched.

Order Cut-Off Time

Orders placed before 2 PM (UK time), Monday to Friday, are processed and dispatched the same day.
Orders placed after 2 PM, or on weekends and bank holidays, will be processed the next working day.

Delivery Timeframes

  • Royal Mail Tracked 48 – Estimated delivery within 2 working days

  • Royal Mail Tracked 24 – Estimated delivery next working day

Delivery times may vary during peak periods (e.g. sales, holidays).

Free Delivery

Enjoy Free UK Delivery on all orders over £80 (automatically applied at checkout).

Missed Deliveries & Address Issues

Please ensure your shipping address is correct at checkout. AATF is not responsible for delays or losses due to incorrect or incomplete addresses.

If Royal Mail is unable to deliver and your package is returned to us, we’ll contact you to arrange redelivery (additional fees may apply).

Questions?

If you have any shipping concerns, contact our team at:
allaboutthefigurescontact@gmail.com